Popular FAQ
This page contains FAQs about orders, shipping, returns and various issues. If you cannot find what you are looking for, please contact us and our support team will be happy to assist you.
Orders and Shipping
The delivery time depends on the product ordered and the delivery address. On average it takes around 12-15 days but we will keep you updated with delivery estimates after purchase.
You can create an account by going to this link. Once you have filled out your username and password, click on the “Register” button and confirm it by clicking the link in the automatic email.
You can easily change your shipping address in your user profile. If you have already made the order on our store, please contact our support for help as soon as possible (before it is shipped to you).
Once the payment has been confirmed and the order processed on our side, we will issue you with a tracking number. If you would prefer to chat, please feel free to contact our team for updates.
No, all credit card payments are processed by our secure third-party payment gateways (such as PayFast), so your credit card details are not (and never will be) stored in our database.
Our online store delivery services are currently limited to South Africa but this may change in the future. If you want to be notified when we can ship products to your country, please contact us.
To simplify deliveries and to minimize cost, we try to combine all orders in a single trip, but it is very possible that it may be split up. Please rest assured that we will keep you updated about deliveries.
Yes, we offer delivery to a number of countries across the African continent.
For our international customers: Please be informed that the prices you see exclude VAT in line with the South African VAT Act. To qualify for this VAT exclusion (Zero Rated VAT) we must deliver the products to an address outside of South Africa. Your order will be shipped under the DAP (Delivered At Place) INCO term 2020. While we handle the transportation to your specified destination, you will be responsible for the import customs clearance and any associated customs duties, taxes, or other import charges upon arrival in your country.
If you have any questions or need assistance with your order, please don’t hesitate to contact us.
Returns and Issues
If the product is defective on arrival, we will collect and replace at no cost to you. However, if you made a mistake with the order (e.g. wrong model), you will be liable for the courier and handling fee.
In the unlikely event that you received a damaged or incorrect item, please contact our support team and they will help you sort it out. Provided we can confirm this, there are no fees for replacement.
It depends on what has been ordered and where you are based, so please contact our support team and we will handle it for you. This includes organizing a courier and keeping you updated.
Absolutely, we would be happy to help you sort out any issues that you have with our products. Please visit our contact page, drop us a message, and someone from our support team will be in touch.
If you have just made a purchase, it is unlikely that we would have processed it for delivery, so please contact our support for help. Either way, we will assist, so don’t hesitate to reach out to us.
Yes, but to avoid unnecessary delays and expense, please let us know immediately so that our support team can handle it properly. Note that a handling fee may be applied if its been processed.
This is usually not a problem (if it was we would have removed the listing), but please expect to wait longer than usual for the delivery. If in doubt, contact us and we will be able to confirm availability.