The delivery time depends on the product ordered and the delivery address. On average it takes around 12-15 days but we will keep you updated with delivery estimates after purchase.

If the product is defective on arrival, we will collect and replace at no cost to you. However, if you made a mistake with the order (e.g. wrong model), you will be liable for the courier and handling fee.

You can easily change your shipping address in your user profile. If you have already made the order on our store, please contact our support for help as soon as possible (before it is shipped to you).

Once the payment has been confirmed and the order processed on our side, we will issue you with a tracking number. If you would prefer to chat, please feel free to contact our team for updates.

Our support team is available via email, telephone and live chat. We aim to respond to all queries within 24 hours, but if you are looking for quick answers then use our live during working hours.

Our delivery services are currently limited to countries inside of Africa, but this may change in the future. If you want to be notified when we can ship products to your country, please contact us.

To simplify deliveries and to minimize cost, we try to combine all orders in a single trip, but it is very possible that it may be split up. Please rest assured that we will keep you updated about deliveries.